At Rangrasiya Production, we value your trust and strive to deliver quality in both our digital services and custom physical printing products. However, under specific conditions, refunds or returns may be applicable as per the policy below:
💰 Refund Policy
Refunds will only be provided in the following situations:
- Service Not Initiated
If the service (digital or printing) was not initiated due to a technical error or internal issue on our part. - Payment Deducted, No Service Delivered
If payment was successfully made but the service was not delivered or confirmed within 5–7 working days. - Damaged Custom Printed Product
In case of a custom printed item (e.g., flex, lamp, mobile cover) being received in a physically damaged condition, a refund may be approved only if:- The damage is reported within 24 hours of delivery.
- Clear photo/video evidence is submitted.
- The product has not been used or tampered with.
❌ Non-Refundable Cases
Refunds will not be issued in the following circumstances:
- If the service (digital or printed) has already been processed, initiated, or delivered.
- If the customer provided incorrect or incomplete information at the time of placing the order.
- If the refund is requested due to change of mind after order confirmation.
- For any delays or issues caused by third-party platforms, including government portals or courier partners.
- Minor design variations (color, size, alignment, etc.) in custom-printed products after customer approval are not eligible for refund.
🔄 Return Policy
As most of our physical products are custom-made as per your request, returns are not accepted except in the case of:
- Damaged delivery (as noted above).
- Wrong product delivered, which does not match the approved design or specifications.
In such cases, the return request must be raised within 24 hours of delivery along with supporting proof.
📩 How to Request a Refund or Return
Please email us at onkarnath4455@gmail.com or contact us at 8127089619 with your order details, issue description, and any necessary proof (photos/videos).
Once approved, refunds will be processed within 7–10 working days via the original payment method.